Response Time
If you have questions about your account, need help with a deposit or withdrawal, experience technical issues, or want to send general feedback, our support team is ready to assist. Contact us for prompt, clear help by live chat or email, and we’ll guide you through verification, payments, or account settings to keep your play smooth and secure. Response times vary by channel, but we aim to reply quickly and keep you informed at every step.
| Department | Contact |
|---|---|
| Customer support | [email protected] (live chat & email, typical response under 1 hour) |
| General enquiries | [email protected] (billing & account queries, reply within 24 hours) |
| Affiliate enquiries | [email protected] (partner team, response in 48 hours) |
| Phone | +1 416 582 7394 |
| Working hours | Mon-Fri, 09:00-18:00 ET |
Email Support
Email is our preferred way to handle detailed requests, account issues, or cases that require documents or explanations. Please contact [email protected] with a clear subject line and include your full name, account ID and up‑to‑date contact details. Providing complete information up front helps us process your request faster and avoid unnecessary delays.
Send us a message
Response Time
Our support team aims to respond quickly. Most inquiries are answered within one business day. Simple requests are often resolved in the first reply; more complex issues, such as account verification or payment investigations, may take longer depending on their nature and the checks required. We’ll keep you updated on progress and provide an estimated timeframe if a case needs extra time.
Feedback
We welcome your feedback, suggestions, and ideas to help improve BaxterBet. Please share any thoughts on games, payments, promotions, or site usability through our feedback form or live chat. Every submission is reviewed carefully by our team and used to shape updates and improve the user experience. Your input helps us make the site better for all Canadian players.